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Name: Timothy
Country: United States
State: Texas
Metro: Dallas
Birthday: 12/24/1981
Gender: Male


Occupation: Customer service/support
Industry: Hospitality


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AIM: MrCraphead


Member Since: 1/2/2003

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Sunday, January 15, 2006

Alright, so can anyone tell me what "doing your taxes" actually means?  It's my first year out of school and into the real world, and I figure I should learn the definition to this phrase since I'll be participating in it for the next 60 years or so.

Questions abound in my mind, things such as where do I go to find out what taxes I need to claim/pay?  What forms should I fill out?  Should I have been keeping receipts of every single thing I've purchased the past year?  What's some good software that I can use to expedite the process?  Even then, is the software good enough for morons, b/c I have no idea what's going on.....


Thursday, December 01, 2005

So today after work, I went to CompUSA to get a refund for the laptop I bought from them on Black Friday.  After waiting in a non-existent line for 20 min, the service representative asked me what she could help me with.  I said that I wanted to get a refund on a warranty for a laptop I purchased.  she said ok, and said she would need to get a manager to ok the refund of all service plans.  After waiting a few minutes, the manager came by and basically tried to talk me out of refunding the service plan.  He said that the service plan costs $140, but batteries for laptops usually cost $100 or so dollars.  On top of that, it covers any and all hard drive failures, and any damages on the screen.  Plus, if you drop it, you can get it fixed per the warranty, simply b/c it's offered through CompUSA and not through the manufacturer.  To tell you the truth, it's a pretty damn good warranty for a laptop, since they cover even batteries and hard drives, but I didn't want it, and moreso, my parents don't want it and the laptop I bought is for them.

So anyway, he's explaining all the things I already know (from the salesperson who sold me the warranty.  I thought it would be good to get it for now, and return it later.  I couldn't do the opposite.)  He stopped, and then said, wait, come with me.  So I followed him into the area where they do all the onsite repairs, and showed me all the laptops that had problems with them.  There were about 7 or 8 of them back there, with one of them already had like, 4 repairs done on it in the past.  To make a long story short, I ended up walking out of the store without getting the refund for the laptop.

I had to give it to him, he was good.  I went into that store knowing full well what I was getting a refund for, and I already knew what the warranty would cover.  I mean, I'm not a computer idiot, I know how to take care of things, and how to replace components if they break down, but man.  He was a pretty good salesman, I guess that's why he's a manager.  I walked out of that store knowing full well that he changed my mind about it, and I knew he would have this huge grin on his face afterwards as well.  I knew he had changed my mind, and it sorta bugged me.  Maybe b/c it seemed like I was so easily influenced?  That I didn't stick to my decision when someone gave it a little push?  I dunno, but I guess I'll take it up with my parents.  I really do think it's a good deal, so maybe we'll keep it simply b/c I don't know how they're going to treat it, and it's good to know that the warranty is always there.  Laptops are tough to take good care of, especially if you don't fully use the entire battery capacity at least once every month or so, your battery will not be able to hold it's charge as well.  Oh well........


Wednesday, November 23, 2005

So I was surfing the web and came across this link on How to deal with impossible people.  It was a pretty interesting read, and I intend to use it next time I encounter a complete moron. 

My only concern is, will impossible people think that everyone else who thinks they're impossible, is impossible too?  Or to simplify it, what if you're the impossible one, and you think the other person, or everyone else is?  That could potentially lead to both people in the argument thinking that the other is impossible, and therefore effectively rendering them both impossible on account of them under the impression that the impossible one is the other. 

Get it?


So the other day at work, I ended up getting a $50 bill as a tip for bascially doing my job.  This guy rolls up to the counter with this cute blonde hanging on his arm, acting like he's all high roller and high society.  Except for the fact that he was wearing a sleeveless Tshirt, had a big gold chain around his neck, and the tattoos on his arm, maybe I would of believed him.  When I take his name, I see a note on the reservation that one of my coworkers had left earlier that day to check him into a suite for an extra $50 a night.  Turns out he had called the bell stand earlier that day and inquired about fancy restaurants in town, and also asked for a favor somehow.  I still don't know how people can get up the cajones to just ask for free stuff, but he did it somehow.  anyway, the bell man told him that his wife (my coworker @ the front desk) would be able to take good care of him, so he transferred him over and spoke to her.   She gave him the $50 suite upgrade option that everyone else gets, so I guess he thought he was getting one hell of a deal, and I guess if I didn't know better, I would think that too.  You're basically getting a suite for the price of about $150-170 depending on your base reservation, as opposed to the normal selling price of about $700 or so.  Yeah, that's what I thought too.

Anyway, so I'm in the middle of checking him in, trying to find a suite for him, and he leans over and drops a folded up $50 bill on the keyboard and said that he really appreciated us helping him out.  At first I didn't know it was a 50, I thought it was a 10 dollar bill or something, so I (being the traditional Chinese boy that was taught that it was rude for you to look at the red pocket money in the presence of the giver) picked it up and put it in my pocket without looking at it.  I got him his keys, got him on his way, and only after he left did I realize it was a $50 dollar bill.  So I gave it to my coworker, telling her it was mostly her and her husband that dealt with him, but she didn't want it.  Instead she told me to split it 50/50 with her.  I protested, saying I didn't really do anything, but she said that I checked him in and all, so I deserved 50%.  *shrug*  I wasn't about to turn down $25 especially after it was pushed back in my face.  So I did what any gentleman or scholar would do, I took it.

Anyway, a few minutes later, the bell man that took them to their room came back over and said, with a shockingly authoritative voice, that the girl that was with that guy was a prostitute/hooker.  I was like, how'd you know.  He then said that he recognized her from the Howard Stern show, and knew for sure when she opened her mouth b/c she had a voice that sounded like a 1st grader's.  (which was true, her voice was pretty unique).  He then went on to comment that he would of recognized her MORE if she had been naked, to which I really didn't have any response at all, b/c I was still clutching my $25 in my pocket.  Overall, this was more of the unexpected tip that I received and less about the prostitute/stripper that the guest came in with.

On to my next story, as most of don't know, Disney on Ice: Princess Classics was taking place @ Reunion Arena from 11/16-11/20.  http://www.reunionarena.org/cal.htm  On Sunday night, amidst this huge check in of Christian Schools around the area, I checked in the star of the show, the princess herself.  Of course, I had no idea what the show was about, but she had mentioned that she had just finished a show, to which I said, "Disney on Ice at Reunion Arena?"  she answered in the affirmative, and would go on later to tell me that she was the princess, to which I gave a cheesy "So you're the star of the show eh?" that only drew a awkward half-smile from her.  I thought I'd stop there before I made a bigger fool of myself and gave her her keys and sent her on her way.  I don't know why that was so cool, maybe it's b/c she's sort of like a quasi, semi-entertainment figure, if not known by the general population, then known by little girls ranging from ages 2-12 everywhere all around the nation.  That alone is stardom enough, isn't it?

In the end, I've had a few stories that I wanted to put up here, but me dilly dallying has caused me to forget them.  More often than not, it's mostly in the heat of the moment when I get pissed off at people who approach the counter and stand right in front of you while you're on the phone, instead of standing in the roped off area and waiting for the next agent to be ready.  Or maybe it's the foreigners who think they can cut in line and interrupt you while you're helping a guest b/c they want you to check them out.  Or, the best one of all, is having an elderly asian man approach you upon check-in and outright ask you if any upgrades were available, but making it clear that he didn't want to pay for anything.  He then asked for breakfast coupons, but then said that he didn't want to pay for it.  I'm sorry, but who the CRAP do you think you are?  You've got some nerve walking in here and asking for stuff like you own the place, come on!  Not only is that low-class, that's down right tacky.  Geez......if you're going to ask someone for a favor or complimentary upgrades, have some class while you're at it and tip him with a $50 or something.  sheesh......


Thursday, October 27, 2005

Alright, so tonight this lady called in at around 12:45 AM and wastotally appalled that we didn't have room service that was 24hours.  She went on and on about how this was supposed to be aworld class hotel and how every other hotel IN THE WORLD had 24 hourroom service.  At one point she asked (rhetorically, I think)where she was, (as in, where am I?) to which I replied, "In Dallas, TXma'am."  I don't think she liked that response, but hey, she setsthem up and I knock 'em down.

So anyways, I told her that there was a chinese take out place thatwould deliever until 4 AM, but you would need to come down to the lobbyand pick it up yourself.  She got noticeably MORE pissed, sayingit was unreasonable and stupid to have to go down and pick up the foodwhen they couldn't bring it up.  I told her it was a securityrisk, in giving out your room number and letting them go up there, butshe wouldn't listen, and insisted that it was "UN-FSCKING-BELIEVABLE"that something like that existed.

The whole time I was just sitting completely taken aback by howimmature and whiny grown adults can be.  For goodness sake, if youwanted something to eat maybe you should of asked ahead of time to seewhat time room service ended.  Holy crap, I also have a sinkingfeeling that I will never cease to be amazed at what kind of anticspeople will pull when they don't get their way.  I don't eventhink she was actually hungry, she was just causing a fuss just b/c shedidn't get what she wanted.

Nonetheless, after I hung up with her, I called security to let themknow I V8-ed the guest b/c she was being such a huge whiny baby. We have this VIP classification system which goes from V1 to V8. V1's, 2's, and 3's are usually pretty important people like CEO's,Executive directors of companies, or members of some board orsomething, that has some high status during the convention.  Onthe flip side, a V8 guest is basically anyone who makes enough of afool out of themself, and gets classified as a "dissatisfied guest" towhich we would take extra care of and give extra attention to so thatwe wouldn't piss them off even more.  *sigh*, I hate V8's.....



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